Privacy Policy

Valley Roofing Privacy Policy

Information We Collect About You And How We Collect It

We collect several types of information from and about users of our website, including:

  • By which you may be personally identified, such as your name, email address, phone number, property address, or any other information you voluntarily submit through our website forms or communications;
  • About your internet connection, browser, device, and how you interact with our website; and
  • Related to your inquiries, estimate requests, or interactions with Valley Roofing.

We collect this information:

  • Directly from you when you provide it to us;
  • Automatically as you navigate through the website using analytics and tracking technologies; and
  • From third-party platforms and service providers that help us operate and improve our website and marketing efforts.

Information You Provide To Us

The information we collect directly from you through our website may include:

  • Information submitted through contact forms or estimate request forms;
  • Records of correspondence if you contact us by phone, email, or through the website;
  • Information related to roofing projects, properties, or service inquiries; and
  • Any other information you voluntarily provide to Valley Roofing.

Providing personal information is voluntary, but certain features of the website or services may not function properly without it.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and usage patterns.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referral sources
  • General geographic location
  • Interactions with website content and forms

The technologies we use for this automatic data collection may include:

  • Cookies
  • Google Analytics 4 (GA4)
  • Google Tag Manager
  • Tracking pixels
  • Session recording or heatmap tools
  • Other analytics and performance technologies

This information helps us improve website functionality, better understand how visitors use the site, improve marketing performance, and enhance the customer experience.

You may disable cookies through your browser settings, though some portions of the website may not function properly as a result.

Third-Party Analytics & Advertising

Valley Roofing may use third-party analytics, advertising, and marketing services to better understand website traffic, improve marketing performance, and provide relevant advertising to users who have previously visited our website.

These services may include:

  • Google Analytics 4 (GA4)
  • Google Ads
  • Google Tag Manager
  • Meta/Facebook Pixel
  • Microsoft Advertising
  • Call tracking and conversion tracking platforms
  • Heatmap and user interaction tools such as Crazy Egg or Microsoft Clarity

These third-party services may use cookies, tracking pixels, session recordings, or similar technologies to collect information about your interactions with our website and advertisements.

The information collected may include:

  • Pages visited
  • Website activity and navigation behavior
  • Device and browser information
  • Referral sources
  • Advertising interactions
  • General geographic location
  • Conversion and engagement data

This information is used to:

  • Improve website performance and usability
  • Better understand customer interests and behavior
  • Measure advertising effectiveness
  • Improve marketing campaigns and customer experience
  • Deliver more relevant advertising content

Third-party providers may process information according to their own privacy policies and terms.

SMS Terms & Conditions:

By subscribing to Valley Roofing, LLC SMS services, you agree to receive text messages from us. Valley Roofing, LLC will send SMS messages to communicate with customers on the status of the projects they have requested to provide a better overall customer experience. For HELP, please contact us at office@valleyroofing.org. To opt out of receiving messages, reply with “STOP” at any time. Message frequency may vary. Standard message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The categories mentioned above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1) Text / SMS Marketing

If you choose to opt in to SMS communications from Valley Roofing, LLC, you will receive text messages at the mobile number you provide. These messages might be automated and might include information related to Valley Roofing, LLC, as well as information related to your orders and account.

2) Consent to Receive Automated Messages

You understand that consent to receive automated messages is not a condition of purchase or use of Valley Roofing, LLC‘s services. Messages may include, but are not limited to, order confirmations, updates, and special offers.

3) Frequency of Messages

Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.

4) Opt-Out and Support Options

You may opt out of receiving text messages at any time by texting “STOP.” Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm that you have unsubscribed. Should you wish to resubscribe, you may text “START” to receive SMS messages again.

For assistance with the messaging service, text ‘HELP” or contact office@valleyroofing.org.

5) Wireless Carrier Rates and Services

Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

6) Confidentiality

We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who Assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Valley Roofing, LLC.